Returns Policy

For Urgent Food Safety Issues

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For Non-Faulty Goods

If you have had a change of heart you must notify us within 7 days for a refund, then you must return the item to JM Posner unused and in its original condition. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.

Please contact a member of our Customer Services team on tel: 01923 220805 (or email and they will instruct you on how to return the items and issue you with Returns Authorisation Code. We may also advise how to send the item back to us.

You are also required to complete a Returns Form you can obtain this from our Customer Services and return this with your order.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.


We regret that we cannot accept returns on the following non-faulty products:

•The products(s) has/have been personalised, made to order or customised in any way.

•The packaging or any of the individual product components, has been damaged.

•The product(s) is/are perishable.

•The non-faulty product does not arrive at JM Posner in its original packaging. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.


Refunds may occasionally be offered at the discretion of the management.

For Faulty Goods

If the product you have ordered is faulty you can return it. Parcels or items damaged in transit must be verbally reported to JM Posner before 3.00pm the next working day following delivery, and also by email within 3 days.

Please contact a member of our Customer Services team on Tel 01923 220805 (or email and they will instruct you on how to return the items to us and issue a Returns Authorisation Code. Failure to do this will delay your return being processed. You are also required to complete a Returns Form and return this with your order.

When returning faulty items we may still ask you to return goods yourself. On receipt JM Posner will reimburse the costs incurred*. JM Posner shall pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.

* Please obtain a proof of postage costs so we can reimburse you the full amount.

*Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please contact us on Tel 01923 220805 for further advice.


We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

Returns Address:

Returns Department JM Posner Ltd

Unit 1B
Hamilton Road
Sutton In Ashfield
NG17 5LD


Change / Cancellation Options

If you wish to change or cancel an order please contact our Customer Services Team on Tel 01923 220805, as long as the goods have not been dispatched we will arrange this for you free of charge.  If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.

This returns policy does not affect your statutory rights. 

We do not operate an automatic substitution policy so will always advise you in advance of any item that may be out of stock.