We have an in-house service & repair team made up of two skilled and experienced engineers. We service all of our products as well as a supply of a large range of parts to keep your appliances working. We have a simple collection and delivery service, to support our back to base warranty. To initiate a return to us please click the button below. We also sell spare parts for selected appliances.
We can repair JM Posner, Giles and Posner and Sephra Chocolate Fountains as well as Paragon Concession Equipment & Krampouz Waffle and Crepe Makers. In some instances we may be able fix other brands , if you are not sure if we can fix yours then call us on the number above and we will be happy to let you know whether we can help. We also have a PAT Testing Facility, to ensure that all your appliances are safe at events, stalls, restaurants and your stores.
Follow our Top Tips to keep your appliances working well and stay in good condition ,but, every so often its good practice to get your appliance serviced. We can offer this for JM Posner, Giles and Posner and Sephra Chocolate Fountains as well as Paragon Concession Equipment & Krampouz products. Click on the BOOK A REPAIR button to initiate a collection of your machine to be serviced. We also have a PAT Testing Facility, to ensure that all your appliances are safe at events, stalls, restaurants and your stores.
1: Always clean your machine according to its instruction manual.
2: Always follow the instructions for use of your machines.
3: Do not dishwash parts unless it is stated safe to do so in the instruction manual.
1: Do not keep adding oil to your chocolate to thin it as this could cause the chocolate to leak through the seals and damage the insides of the fountains.
2: Turn the bearing by hand before each use, if the bearing is tight to turn then you will need it replacing.
3: Do not heat chocolate over recommended temperature as this may cause the heat pad to over work and burn out quicker.
1: Do not spray oil on the non-stick plates as this could cause a build up of excess oil.
2: Do not exceed recommended temperature in the instruction manual of the machine.
3: Do not leave the machine when on closed when not in use as this will cause the coating on the plates to burn off.
1: Do not use the kettle without making popcorn, always turn off when not in use.
2: Do not overfill as this could become a hazard to the machine, user and/or the customer.
3: Do not wash or submerge in water as it will damage the components - Clean with a damp cloth.